What to paste
- Zendesk:
https://help.yourcompany.com/hc/en-us/… - Freshdesk:
https://yourcompany.freshdesk.com/support/solutions
The whole help centre, a category, a section or a single article.
What is read
Published articles with their category and section, pictures and attachments.
Not covered yet
Internal or agent-only articles, and community posts.
Tip
Public Zendesk help centres need no sign-in. Freshdesk asks for an API key once per help centre (your profile picture, Profile settings, View API key).